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Feedback analysis

Prosper planEnterprise plan

Feedback analysis turns open-ended cancellation answers into churn intelligence you can investigate. Review extracted key phrases and sentiment, then examine their relationship with lost MRR and flow outcomes such as saves, deflections and cancellations. Use these patterns to form hypotheses for product, pricing, customer experience and retention experiments.

Feedback analysis report

The sentiment of a phrase is evaluated based on the content of the text and is evaluated as one of the following:

  • Positive – The text expresses an overall positive sentiment.
  • Negative – The text expresses an overall negative sentiment.
  • Mixed – The text expresses both positive and negative sentiments.
  • Neutral – The text does not express either positive or negative sentiments.