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Viewing sessions

A cancellation session represents the journey a customer took through your ProsperStack cancellation flow. Each time a cancellation flow is opened by a customer, a new cancellation session is created.

Click Sessions in the left navigation to view all cancellation sessions.

Sessions

The sessions view displays a list of all cancellation sessions.

Sessions grid

Session statuses​

Each row represents an individual cancellation session. The outcome of the session is represented by the color-coded status box on the left side of the session row.

Saved — The customer accepted an offer and their subscription was saved.

Canceled — The customer canceled their subscription.

Deflected — The customer was deflected from canceling their subscription by a deflection card or did not cancel after an incomplete session.

Incomplete — The customer did not complete the cancellation session. Incomplete sessions automatically become Deflected if the customer does not cancel within 24 hours.

Filtering sessions​

Sessions can be filtered with the dropdowns at the top of the sessions grid.

Filter sessions

The following filters can be applied:

  • Flow — Filter by cancellation flow if multiple flows are available.
  • Type — Filter by paying subscriptions or free trials.
  • Status — Filter by session status (Saved, Deflected, Canceled or Incomplete).

Sessions can also be filtered by date using the dropdown at the top right of the sessions grid. Filter by a preset duration or enter a custom date range.

Filter sessions by date

Searching sessions​

Search cancellation sessions using the search box at the top of the sessions grid. Search by customer name, email or by subscription platform ID (if a supported subscription platform is connected).

Search sessions