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Ordergroove

ProsperStack integrates with Ordergroove and Shopify to import customer and subscription data, personalize retention experiences and apply supported subscription changes. This page explains how to connect Ordergroove, add ProsperStack to its customer portal and review the features and properties supported by the platform integration.

Connecting Ordergroove​

To connect Ordergroove, you'll need an API key.

Connect Ordergroove

API key — To locate your Ordergroove API key, see the Ordergroove documentation.

After clicking Connect, the import process will begin automatically.

Integrating Ordergroove​

To activate the ProsperStack cancellation flow in your Ordergroove customer portal, you'll need to install the ProsperStack snippet in your Shopify store theme.

Getting your snippet​

To find your snippet, click the gear icon in the main header to open Settings, then select Integrations. Click Configure in the Ordergroove section. You'll find your snippet in the Shopify snippet section.

Shopify snippet

Click the copy button in the top right of the text area to copy the snippet to your clipboard.

Installing your snippet​

To begin, navigate to the Themes page in your Shopify store dashboard. Find the dropdown button next to your active theme and click Edit code in the menu.

Shopify edit code

Next, select the theme.liquid file in the navigation on the left side of your screen.

Shopify select theme

In the code editor, locate the closing </head> tag and paste your snippet just before this closing tag.

Shopify paste snippet

Click the Save button to save your changes and activate the ProsperStack cancellation flow.

Feature support reference​

Solutions

Overall support for ProsperStack solutions.

Full Partial None
Cancellation flows
Winback campaigns
Revenue recovery
Conversion incentives
Customer portal
Autopilot offers

Features

Subscription platform dependent capabilities. Features supported on every platform are not listed.

Coupons

  • Coupon offer
  • Create new coupon
  • Percentage-based coupon
  • Fixed amount coupon
  • One-time coupon
  • Indefinite coupon
  • Monthly duration coupon
  • Billing cycle coupon
  • Custom duration coupon
  • Use existing coupon
  • Apply coupon to customer
  • Replace existing coupon
  • End trial (conversion)

Plan changes

  • Plan change offer

Upgrade

  • Upgrade offer

Downgrade

  • Downgrade offer

Modify subscription

  • Modify subscription offer

Pause subscription

  • Pause subscription offer

Trial extension

  • Trial extension offer

Product swap

  • Product swap offer
  • Apply coupon with product swap

Other offers

  • Payment recovery offer
  • Free gift offer
  • One-time purchase offer
  • Reactivation offer
  • Reschedule order offer

Subscription cancellation

  • Subscription cancellation
  • Cancel at end of billing period
  • Cancel unpaid invoices

Customer portal

  • Customer portal

Properties

Properties available for customer segmentation.

Subscriber23

  • Active offer ID
  • Active subscription count
  • ARR
  • Cancel reason
  • Cancel reason code
  • Days since saved
  • Email address
  • First name
  • Last name
  • Location
  • LTV
  • MRR
  • Paid invoices
  • Saved date
  • Session date
  • Session domain
  • Session start date
  • Session URL
  • Shipping location
  • SKU count
  • SKUs
  • Status
  • Subscription plan IDs

Subscription20

  • Active coupon ID
  • ARR
  • Billing location
  • Cancel reason
  • Cancel reason code
  • Discount fixed amount
  • Discount percentage
  • Duration (days)
  • LTV
  • MRR
  • Next billing date
  • Paid invoices
  • Session date
  • Session domain
  • Session start date
  • Session URL
  • Shipping location
  • SKU count
  • SKUs
  • Status

Plans5

  • Plan IDs
  • Plan interval counts
  • Plan intervals
  • Plan names
  • Plan quantities