Skip to main content

Naviga

ProsperStack integrates with Naviga to import subscriber and subscription data, personalize retention experiences and apply supported subscription changes. This page explains how to connect and integrate Naviga and summarizes the features and properties supported by the platform integration.

Connecting Naviga​

Naviga Subscribe is self-hosted or deployed as a single-tenant cloud instance. Because Naviga configures each instance for the publisher, setup varies between implementations and requires coordination with Naviga. ProsperStack will work with you and Naviga throughout the process.

To connect Naviga, you'll need your Naviga endpoint, media group code, token and NCS Circ billing endpoint. Ask Naviga for the connection details for both your production and deploy environments. Use the deploy environment details in ProsperStack test mode.

Connect Naviga

After clicking Connect, the import process will begin automatically.

Enabling offer groups for external platforms​

Before you can use Naviga offer groups in ProsperStack, you'll need to make them available to external platforms.

In SolCon, open Offer Groups and select an offer group you want to use for a downgrade. Under Additional options, enable ExternalSalesPlatforms. Repeat this for each offer group you want to make available in ProsperStack. Offer groups without this setting won't be visible in ProsperStack.

Integrating Naviga​

When you're ready to launch, ask Naviga to add ProsperStack to your My Account pages. Customers won't enter the cancellation flow until this integration is in place.

Enable each publication's domain​

Enable the domain in ProsperStack for each publication you're launching. If you're launching multiple publications, you can enable their domains in stages.

Additional steps​

Because every Naviga deployment is configured differently, setup may uncover environment-specific requirements beyond the steps above. These commonly include:

  • Web application firewall (WAF) rules and IP allowlisting
  • Sync timing between your backend circulation system and Naviga Subscribe
  • Business rules that determine when the cancellation option appears
  • Differences between Naviga releases

ProsperStack will work with you and Naviga to identify and resolve these requirements as they arise.

Feature support reference​

Solutions

Overall support for ProsperStack solutions.

Full Partial None
Cancellation flows
Winback campaigns
Revenue recovery
Conversion incentives
Customer portal
Autopilot offers

Features

Subscription platform dependent capabilities. Features supported on every platform are not listed.

Coupons

  • Coupon offer

Plan changes

  • Plan change offer

Upgrade

  • Upgrade offer
  • Upgrade at end of billing period

Downgrade

  • Downgrade offer
  • Downgrade at end of billing period

Modify subscription

  • Modify subscription offer

Pause subscription

  • Pause subscription offer
  • Specify pause length
  • Pause for a period of time
  • Pause for a number of billing cycles
  • Pause indefinitely
  • Pause at end of billing period
  • Reset billing date after pause
  • Specify pause end date

Trial extension

  • Trial extension offer

Product swap

  • Product swap offer

Other offers

  • Payment recovery offer
  • Free gift offer
  • One-time purchase offer
  • Reactivation offer
  • Reschedule order offer

Subscription cancellation

  • Subscription cancellation
  • Cancel at end of billing period
  • Cancel unpaid invoices

Customer portal

  • Customer portal

Properties

Properties available for customer segmentation.

Subscriber19

  • Active offer ID
  • ARR
  • Cancel reason
  • Cancel reason code
  • Days since saved
  • Email address
  • First name
  • Last name
  • LTV
  • MRR
  • Paid invoices
  • Saved date
  • Session date
  • Session domain
  • Session start date
  • Session URL
  • Status
  • Subscription plan IDs
  • WRR

Subscription38

  • Active coupon ID
  • App store
  • ARR
  • Auto renew interval
  • Auto renew interval count
  • Billing location
  • Cancel reason
  • Cancel reason code
  • Code
  • Current balance
  • Digital distribution day
  • Duration (days)
  • Is auto renew
  • Is digital
  • Is EZPay
  • Is free trial
  • Is past due
  • Is print
  • Last payment amount
  • LTV
  • MRR
  • Next billing date
  • Paid invoices
  • Paper code
  • Paper name
  • Plan prices
  • Print distribution day
  • Rate code
  • Service type
  • Session date
  • Session domain
  • Session start date
  • Session URL
  • Start source
  • Status
  • Stop date
  • Will renew
  • WRR

Plans5

  • Plan IDs
  • Plan interval counts
  • Plan intervals
  • Plan names
  • Plan quantities