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Skio

ProsperStack integrates with Skio and Shopify to import customer and subscription data, personalize retention experiences and apply supported subscription changes. This page explains how to connect and integrate Skio and summarizes the features and properties supported by the platform integration.

Connecting Skio​

To connect Skio, you'll need your Skio API token and your Shopify store.

Connect Skio
  • API token — To generate a Skio API token, see the Skio API documentation.
  • Shopify store — The name of your Shopify store, as it appears in your store's myshopify.com address.

Click Connect to begin the next step: connecting your Shopify account.

Connecting Shopify​

Connect Shopify

After clicking Continue, you'll be redirected to your Shopify account to approve access. Once that's done, the import process will begin automatically.

Integrating Skio​

To activate the ProsperStack cancellation flow in your Skio customer portal, you'll need to add the ProsperStack portal snippet to the portal. Once it's installed, customers who cancel from the Skio customer portal are taken to your ProsperStack cancellation flow.

Getting your snippet​

To find your snippet, click the gear icon in the main header to open Settings, then select Integrations. Click Configure in the Skio section. You'll find your snippet in the Portal snippet row.

Skio integration details showing the Store ID and Portal snippet

Click the copy button in the top right of the snippet to copy it to your clipboard.

Installing your snippet​

Add the snippet to your Skio customer portal, then save your changes to activate the ProsperStack cancellation flow.

Managing the Skio connection​

The Skio integration settings page also lets you update your API key and reconnect Shopify.

Feature support reference​

Solutions

Overall support for ProsperStack solutions.

Full Partial None
Cancellation flows
Winback campaigns
Revenue recovery
Conversion incentives
Customer portal
Autopilot offers

Features

Subscription platform dependent capabilities. Features supported on every platform are not listed.

Coupons

  • Coupon offer
  • Create new coupon
  • Percentage-based coupon
  • Fixed amount coupon
  • One-time coupon
  • Indefinite coupon
  • Monthly duration coupon
  • Billing cycle coupon
  • Custom duration coupon
  • Use existing coupon
  • Apply coupon to customer
  • Apply coupon to items
  • Replace existing coupon
  • End trial (conversion)

Plan changes

  • Plan change offer

Upgrade

  • Upgrade offer

Downgrade

  • Downgrade offer

Modify subscription

  • Modify subscription offer

Pause subscription

  • Pause subscription offer
  • Specify pause length
  • Pause for a period of time
  • Pause for a number of billing cycles
  • Pause indefinitely
  • Pause at end of billing period
  • Reset billing date after pause
  • Specify pause end date

Trial extension

  • Trial extension offer

Product swap

  • Product swap offer
  • Apply coupon with product swap

Other offers

  • Payment recovery offer
  • Free gift offer
  • One-time purchase offer
  • Reactivation offer
  • Reschedule order offer

Subscription cancellation

  • Subscription cancellation
  • Cancel at end of billing period
  • Cancel unpaid invoices
  • Refund last payment

Customer portal

  • Customer portal

Properties

Properties available for customer segmentation.

Subscriber22

  • Active offer ID
  • Active subscription count
  • ARR
  • Cancel reason
  • Cancel reason code
  • Days since saved
  • Email address
  • First name
  • Last name
  • Last session date
  • Last session start date
  • LTV
  • MRR
  • Paid invoices
  • Saved date
  • Session domain
  • Session URL
  • Shipping location
  • SKU count
  • SKUs
  • Status
  • Subscription plan IDs

Subscription20

  • Active coupon ID
  • ARR
  • Cancel reason
  • Cancel reason code
  • Discount fixed amount
  • Discount percentage
  • Duration (days)
  • Last session date
  • Last session start date
  • LTV
  • MRR
  • Next billing date
  • Paid invoices
  • Session domain
  • Session URL
  • Shipping location
  • SKU count
  • SKUs
  • Start date
  • Status

Session1

  • Created date

Plans5

  • Plan IDs
  • Plan interval counts
  • Plan intervals
  • Plan names
  • Plan quantities