Configure your cancellation flow
Typical owner: Retention owner
You will need:
- Your brand logo, voice and any required legal or compliance language
- The cancellation reasons you want to measure
- The retention alternatives you can offer, such as a discount, pause, plan change or help resource
Customize your flow
Configure your cancellation steps, including some or all of:
- An instant cancel option if needed for compliance, as determined by your legal team
- An acknowledgement of important billing, access or data consequences
- An exit survey
- Deflections and offers
- A confirmation screen
Use conditional steps, customer segments and multiple flows when experiences need to vary.
Define the cancellation outcome
In flow settings, specify what happens when a customer confirms cancellation. Depending on your platform, ProsperStack can cancel the subscription, change its plan or return the result for your application to handle. Also decide whether cancellation is immediate or occurs at the end of the billing period.